| 1. |
Purpose for Use of Personal Information |
| Belluna Co., Ltd. and its group companies (the “Group”) shall, under the Personal Information Protection Act (the “PIPA”), use personal information in connection with the following “Operations” to the extent required for the fulfillment of the following "Purpose of Use”. |
| (1) Operations |
| 1. |
Relevant operations to mail order service |
| 2. |
Relevant operations to financing service |
| 3. |
Relevant operation to E-commerce |
| 4. |
Relevant operations to commissioned (contracted) business |
| 5. |
Relevant operations to real estate specified joint venture |
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| (2) Purpose of Use |
| 1. |
Delivering ordered products and providing after-care service or information after delivery. |
| 2. |
Providing the Group’s catalogs, direct mail (DM), samples, faxes, information about new products and services, outbound calls and suggesting other services or proposals to customers. |
| 3. |
Utilizing statistics for marketing, sales activities and product planning. (Individuals cannot be recognized by these statistics.) Providing catalogs, DM and materials from other companies having relationships with the Group. (The personal information itself shall not be provided to other companies in this business activity.) |
| 4. |
Executing trusted business appropriately and smoothly, in cases where handling all or a part of personal information from other companies is trusted to the Group. |
| 5. |
Agency services for providing information and service about real estate specified joint venture by direct mail (DM), outbound calls, visit and others, and for marketing activity. |
| 6. |
Employment and selection. |
| 7. |
Administering to employees. |
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| 2. |
Shared Use and Provisions |
| Collected personal information shall not be provided to third parties except in the following cases: |
| (1) |
Cases where the consent of the customer him/herself is obtained. |
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| (2) |
Cases where personal information is shared within the scope based on agreed purposes among the Group. |
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| (3) |
Cases where the Group is required to disclose personal information by laws and regulations. |
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| 3. |
Provision to Third Parties |
| The Group shall not provide our customers’ personal information to third parties except for the following cases: |
| (1) |
Cases where the Group provides information to outsourcing companies or agencies, contracting confidentiality agreements about personal information, within the scope necessary for disclosed and agreed purposes. (Outsourcing companies include delivery companies which ship our merchandise to our customers and credit service companies with which our customers select credit payments.) |
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| 4. |
Disclosure and Amendments |
Under the PIPA, the Group accepts requests for disclosure, notice of the purpose of use, and amendments from the person whose information is being used. They also can stop usage of personal information or make provisions concerning personal information of customers held by the Group. For detailed procedures for making these requests, please contact the "Complaint and Request Desk" listed below.
Also, please note that fees may apply for disclosure and notices of the purpose of the use. |
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| 5. |
Questions and Complaints |
| Questions, complaints and other inquiries from customers concerning the handling of personal information are accepted at the "Complaint and Request Desk". |
| [Inquiry for Personal Information] |
| Complaint and Request Desk for Personal Information (In Japanese only) |
| TEL [toll free only from Japan]: 0120-70-3350 (from 9:00 a.m. to 5:40 p.m. on weekdays) |
| TEL/Mobile Phone: +81-(0)48-776-3197 |
| Web Site URL: http://www.belluna.co.jp |
Address: 4-2 Miyamoto-cho, Ageo-city, Saitama 362-8688, Japan
Attn: Complaint and Request Desk for Personal Information
Manager of Legal Department |
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| 6. |
Voluntary Nature of Provision of Personal Information |
Personal Information is provided on a voluntary basis, but customers should note that if information is not provided, the relevant services such as delivering ordered products may not be available. |
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| 7. |
Collection of Personal Information from Web Site |
| (1) About Cookies |
| Our web site shall use “Cookies” to recognize customers’ personal computers in order to enhance their convenience of use. Please note that Cookies themselves cannot recognize each customer, and shall be used only for recognition of personal computers. |
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| (2) About SSL |
| SSL (Secure Socket Lavers) are used in our web site for the safe transmission of personal information, in which the entered information, such as name, address and telephone number, will be automatically coded. Therefore, in case the sent information is intercepted, there will be no availability for third parties to recognize the contents. |
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| (3) About Information Access Log-In |
| When customers access our web site, information regarding access shall remain and be recorded in the Information Access Log. This access log includes domain name, IP address, used browsers and access date, but does not include specific customer information. The Company shall use this information for statistics about usability as well as troubleshooting purposes, and shall not use it for any other purpose. |
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| * |
Our Related Companies
(The following desks can accept inquiries in Japanese only) |
| ･Ozio Co., Ltd. (Mail-order business of cosmetics and health foods) |
| Attn: Manager of Order Reception Department |
| TEL: +81-(0)48-779-1026 FAX: +81-(0)48-779-1027 |
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| ･Refre Co., Ltd. (Mail-order business of health foods, goods for health and cosmetics) |
| Attn: Manager of Order Reception Department |
TEL: 0120-22-9299 (toll free only from Japan)
FAX: 0120-37-9299 (toll free only from Japan) |
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| * |
Shared Information in the Company Group |
| Name, Sex, Birthdate, Address, Telephone Number, Purchase History |
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| * |
Purpose of Use |
| (1) |
Delivering ordered products and providing after-care service or information after delivery. |
| (2) |
Providing the Group’s catalogs, direct mail (DM), samples, faxes, information about new products and services, outbound calls and suggesting other services or proposals to customers. |
| (3) |
Utilizing statistics for marketing, sales activities and product planning. (Individuals cannot be recognized by these statistics.) Providing catalogs, DM and materials from other companies having relationships with the Group. (The personal information itself shall not be provided to other companies in this business activity.) |
| (4) |
Executing trusted business appropriately and smoothly, in cases where handling all or a part of personal information from other companies is trusted to the Group. |
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| * |
Persons Responsible |
Address: 4-2 Miyamoto-cho, Ageo-city, Saitama 362-8688, Japan
Attn: Complaint and Request Desk for Personal Information
Manager of Legal Department |
| TEL [toll free only from Japan]: 0120-70-3350 (from 9:00 a.m. to 5:40 p.m. on weekdays) |
| TEL/Mobile Phone: +81-(0)48-776-3197 |
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